The reports suggested that Adani Electricity’s effort to provide 24×7 power, minimal outages and prompt grievance redressal has helped the power-distributing firm achieve the ranking

 

The energy disseminating corporation Adani Electricity Mumbai has garnered an ‘A’ classification in the Consumer Service Ratings for 2023, unveiled by the Ministry of Power, Government of India. This accomplishment by the preeminent power distributor in Mumbai underscores their dedication to furnishing Dependable, Sustainable, and Client-focused power amenities at competitive Tariffs, as expressed by the enterprise in an announcement on Friday.

The assessments indicated that Adani Electricity’s endeavor to supply 24×7 power, minimal interruptions, swift hook-ups, precise invoicing, expedient correspondence, and timely dispute resolution has contributed to the power-diffusing entity’s ascent in rankings.

Regarding the National Consumer Service Ratings, Kandarp Patel, Chief Executive Officer of Adani Electricity Mumbai, proclaimed, “We are privileged to be positioned #1 among Mumbai Discoms in the national evaluations! This ‘A’ grading mirrors our commitment to dependable, sustainable power at competitive prices. Uninterrupted power supply, limited disruptions, and swift connections are merely the inception. We are pioneering with sustainable energy, intelligent networks, and digital amenities to amplify your experience even further. Thank you, Mumbai, for selecting Adani Electricity!”

The study also underscored Adani Electricity’s technological strides in attaining heightened dependability as an exemplary practice within the sector.

As per the corporation’s declaration, Adani Electricity efficiently detects and remedies glitches promptly, thus fortifying dependability. The corporation articulated that its aim is to diminish the mean complaint resolution duration by prioritizing network irregularities over client calls. This mechanism proficiently pinpoints the “most probable” site of a power outage, alleges the corporation, expediting the dispatch of teams and prompt problem resolution.

Furthermore, the enterprise asserts to furnish rapid connections, with the processing of 100 percent of submissions conducted online, transcending the national standard of 82 percent. Additionally, it guarantees 100 percent precise invoicing through real meter readings and attains a 95 percent precision rate utilizing non-manual meter readings, surpassing national norms, as per the corporation’s official communiqué.