Lucknow: The newly appointed Chief Secretary of Uttar Pradesh Manoj Kumar Singh has turn into livid over the matter of pretend disposal of complaints on Built-in Grievance Redressal System (IGRS). He has taken a troublesome stand in his first assembly with the officers within the Chief Secretary’s workplace. In a gathering held concerning the disposal of complaints on IGRS, when the Chief Secretary inquired a couple of criticism intimately and obtained it examined on a random foundation, he obtained livid and gave strict directions to the involved officers when the matter of pretend disposal got here to gentle.
He has given an ultimatum whereas giving strict directions that daily he himself will get the complaints on IGRS examined on a random foundation and it will likely be verified by sending it to the competent officer. If faux disposal of complaints is discovered, strict motion might be taken in opposition to the extent at which its report has been submitted as faux.
Chief Secretary Manoj Kumar Singh right now held a gathering concerning the complaints approaching IGRS within the Chief Secretary’s workplace of Lok Bhavan and has given strict pointers for disposal. He has clearly advised all of the officers that he’ll take a look at the complaints approaching IGRS daily. 5 to 10 complaints might be examined on random foundation and it will likely be verified on the stage of the involved district or individual. If negligence at any stage involves gentle on this, then motion might be taken. He stated that the issues approaching IGRS needs to be resolved with seriousness by the involved officers and any form of laxity or negligence on this is not going to be tolerated.
Chief Secretary Manoj Kumar Singh, whereas reviewing the Built-in Grievance Redressal System, stated that IGRS is an excellent system for fast, straightforward and clear decision of complaints and issues of most of the people. Complaints obtained from most of the people by means of numerous means needs to be resolved rapidly and impartially. Particular consideration needs to be paid to high quality and satisfaction of the complainant within the decision of complaints. Random high quality testing of dissatisfied suggestions and complaints which might be specifically closed needs to be accomplished.
The Chief Secretary stated that his Chief Secretary’s Workplace will study 5 complaints daily on a random foundation and as per the necessity, a reliable officer might be despatched to the spot for verification. Strict motion might be taken in opposition to the officers who shut the criticism by submitting a faux report. Particular Secretary to the Chief Minister Prathamesh Kumar and different senior officers have been current within the assembly.